Browse Talent

Hi, I'm Nicole, your future virtual assistant. With a solid background spanning six years in customer service roles, I've developed expertise in communication, problem-solving, and ensuring unparalleled customer satisfaction.

Accomplished customer service representative and client associate with years of experience in supporting clients and their performance to aid the company’s growth plans. Proven reliable with ability to constantly challenge and improve existing processes and systems. With grit and passion, good communication skills and able to build a healthy relationship with work colleagues, managers and executives.

Working from home is indeed a great privilege. I am a freelancer currently employed as Senior Team Lead in a property management company. I am continuously looking for improvement and help in agents development. I also worked at Alorica Philippines for 14 years and have been in the managerial role for 8 years. I am skilled at communicating effectively with diverse people across various platforms. I have gained valuable experience on driving performance and perception management. I am very passionate about my profession and would like to explore other opportunities outside. I am excited and hopeful that I will be given the opportunity to share and showcase my skills with the company. Please feel free to schedule an interview with me at your convenience CRMS: Citrix, Salesforce, Sharepoint, GSuite, Calendly, Zoom, Nice, Livevox, Canva, PowerBi, Teams, Okta

Come along with me as I go on a journey fueled by dedication and skill. I offer a diverse set of skills and experience from my extensive background in customer service, hospitality, sales, marketing, and business process outsourcing (BPO). In an ideal client, I would work for a company that is just as excited about growth and innovation as I am, a place where people are given the tools they need to thrive and where objectives are not only met but surpassed. I offer a rare blend of flexibility, time management, and insatiable curiosity, all driven by my ambition to grow professionally. Beyond the basics, I am an expert in sales, social media, customer service, and order management. Look no further if you are seeking a committed partner who puts a premium on quality and new ideas. Together, we can achieve our goals and build our success narrative. If you want to make an impression in your field, you should contact me.

I'm here to satisfy your demands for your business. So yeah! Let's immediately plunge into the fascinating world of success! Let me be the extra set of hands you need to expand your company and make it more successful. Here are a few things, among others, or things I have a lot of expertise with, that will undoubtedly help your campaign or project expand smoothly, efficiently, and effectively. Allow my tools and skills to do the talking: - Handling Inbound & Outbound Support - Handling emails, chats, and other forms of communication - Handling Flight, Hotel, and Car reservations also in Tours. - Communicate with Travel Providers and Vendors: Contact hotels, resorts, and other travel providers with client needs and requests. - Check Team Email and attend to all inquiries from customers/ clients who need assistance. - Send out all other forms of communication to delinquent Patient Profiles / Customers / Clients and follow up on the first week of the month. Further follow-up communication may be needed every other week. - Overseeing Customer Support: Assisting with customer inquiries and providing support as needed. - Travel Itinerary Building: Assist in creating online itineraries for clients using GDS (Amadeus) & Voyager CRM software. - Leading or supporting digital transformation initiatives to enhance customer engagement and outcomes. - Managing complaints and providing excellent customer service. - Answer incoming calls and make outgoing calls while offering information and assistance about insurance policies and insurance coverage issues, as well as customer complaints and general inquiries. - Managing appointments and schedules and sending reminders - Update the insurance information in the patient's / client's portal and contact them in case of missing data. - Manage Dentist/Hygienist requests from Patients and Team to coordinate with the right department and to ensure effective completion. - Processing of B2C and B2B orders - Resolving escalation and process or addressing and mitigating an issue or dispute that has escalated to a higher level of urgency or severity. - Assisting in setting up new Patients/Customers/Clients in various systems. - Managing Medicare Advantage plans and other health care solutions. - OMNI Medicare is a Medicare Advantage plan offered by Centene Corporation in some states, such as Florida and Texas. It provides dental, vision, hearing, fitness, and prescription drug coverage benefits. - Assist team in making processes more efficient continuously improving customer experience and providing premium service. - Coordinating with the supplier to get order updates and price quotes. - Executing order inquiries, order entry processing, and control. - Handling Patient Profile and Assisting them to book an Appointment for their Operation - Helping Patients Book their Appointments with One of our Best Dentists and Hygienists in town. - Provide phone, email, and administrative support services while adhering to quality assurance standards and standard operating procedures. - Performing all other job-related duties as requested.

I have experienced working in a BPO industry for 10 years and have virtually assisted a variety of clients. I have worked for individual clients and corporations. I also have experience in data entry, gathering and research, dropshipping, managing amazon seller account, managing a team and customer service. I considered myself a team player with good communication skills, I am organized an efficient and I have excellent teaching skills and Interpersonal skills.

Hello, my name is Charize and I’m a dynamic, highly technical, hands-on IT Operations Leader with a wealth of knowledge and experience supporting client challenges, driving business growth, and orchestrating global IT support in a 24/7 environment. I routinely explore cost savings that simultaneously support process efficiency, automation and standardization. I strive to implement global ITIL and ITSM standards/processes that encourage global participation. I also build talented teams of IT professionals and support career development through training and mentorship opportunities. Some of my additional core competencies include: Global IT Support Data Consolidation & Security Mergers & Acquisitions

Dedicated and results-driven professional with extensive experience in quality assurance, data analysis, and executive support roles. Proven track record of conducting thorough evaluations, providing actionable feedback, and driving continuous improvement in service delivery and client satisfaction. Skilled in leveraging data analytics tools to gather and interpret insights, supporting strategic decision-making processes. Effective communicator with a strong ability to collaborate cross-functionally and nurture client relationships. Adept at managing multiple priorities and delivering exceptional results in fast-paced and dynamic environments.

As a seasoned professional with over five years of experience in the BPO industry, I have developed vital customer service and sales experience. During my tenure, I served as a Team Manager for two years, overseeing day-to-day operations and leading my team to achieve targets. My commitment to excellence has helped me establish a track record of success in the industry.My goal is to consistently prioritize my physical and mental health while actively working towards becoming a successful woman and building meaningful relationships with my loved ones.

I am a friendly and outgoing Customer Service Officer with a passion for retail and business. My studies and my previous experience have all been in these areas and I am currently looking to progress my career in a more challenging role. I have excellent communication skill which have enabled me to build strong relationship with customers, colleagues, and clients. I have the excellent ability to supervise, manage and motivate other team members.

I graduated as Associate in Business and Information Management in 2007 , and was offered a Senior Customer Service Representative position at TELCO company. I loved working with customers and growing my passion. After that, I stayed a full year and learned a ton about how to build and manage accounts successfully and I ended up becoming a top performer in my group before leaving. I left at the 2-year-mark to pursue a very similar position within an industry I’m much more excited about-SALES. I’ve been at this Sales startup space for 2 years with this company and I feel ready to take my career to the next level so that’s why I’m currently looking for a new opportunity.

With over 5 years of experience, I have honed my skills by working in various industries. I have worked as a Data Entry, Cold Caller, General Virtual Assistant and Customer Service Representative. Apart from that, I am also proficient in Adobe Photoshop and I can create Logos and Posters.

A motivated and conscientious individual capable of delivering exceptional results. Exhibited proficiency in multitasking and efficient time management. Enthusiastic about contributing to the company's expansion through consistent and outstanding performance. Proficient in: Account ​Management Calendar Management Content Creation Customer Service Data Entry Email/Inbox Management Graphic Design Schedule Coordination Task Coordination Customer Relationship Management (CRM) Software as a Service (SaaS)

I thrive in high-pressure and fast-paced situations, striving for positive results by applying all the skills I’ve learned and abilities. Further, I possess expertise in handling a team and acumen for maximizing performance and inspiring colleagues. I can visualize success and identify unconventional yet highly effective strategies. I have skillfully balanced organizational objectives and productive relationships, strategizing and recommending ways in which to achieve and maintain a competitive business edge. My management and teamwork talents have supported my professional growth.

I'm a highly experienced customer service professional with years of experience. Proficient in prioritizing and completing tasks in a timely manner, yet flexible to multitask when necessary. I 'm able to handle a high volume of customer calls in a fast-paced environment, with minimum supervision, while maintaining emphasis on the highest quality of customer service. Able to make decisions independently and quickly with minimal escalations. Adaptable and has the ability to work under pressure and initiator. Committed to quality and excellence. Team player. Ability to multi-task in a fast-paced environment, eager to learn, fast learner, and hardworking. My biggest strengths are empathy and great communication skills. I have leadership skills with effective problem solving and critical thinking skills (proactive and reactive).