I'm a highly experienced customer service professional with years of experience. Proficient in prioritizing and completing tasks in a timely manner, yet flexible to multitask when necessary. I 'm able to handle a high volume of customer calls in a fast-paced environment, with minimum supervision, while maintaining emphasis on the highest quality of customer service. Able to make decisions independently and quickly with minimal escalations. Adaptable and has the ability to work under pressure and initiator. Committed to quality and excellence. Team player. Ability to multi-task in a fast-paced environment, eager to learn, fast learner, and hardworking. My biggest strengths are empathy and great communication skills. I have leadership skills with effective problem solving and critical thinking skills (proactive and reactive).