Alfie started his BPO journey 8 years ago. From a regular agent, he managed his way on becoming a Manager 4 years after that is mainly focused on team and performance management, program & client deliverables, employee engagement and other operational & admin tasks. Most of his years were spent on SaaS sales particularly in US&C region. He has shown a remarkable level of process expertise and has been very proactive in bringing up ideas, questions not only to his internal stakeholders but also in key discussions with senior leadership and clients. His analytical skills has continued to show more depth and maturity in the way he analyzes operational situations, data, etc.