I started my career as a customer service representative for United Health Group. After 6 months, I transferred to HGS and started my role as a technical support representative for Sony Electronics USA. I stayed with them for 9 years, and within those years I was also tasked to be part of customer relations and temporary product trainer. My last role with them was Level 7 technical support, which is the highest level of support. Unfortunately, Sony pulled out of HGS, which resulted in my transfer to another company, which is Concentrix. I was a software licensing specialist, which is a B2B account. When I heard that there was a new technical support account in HGS, I came back and got the role of Wireless Technical Group Tier 2. After 3 years of staying, I decided to leave to focus on our family and business. My last work was a home-based telephone interviewer, which is a seasonal project in which we have to call US residents to conduct surveys for the 2024 US Elections.