My name is Pau, a nickname commonly used by my friends, family, and colleagues. I have nearly seven years of experience in the BPO (Call Center) industry, where I have held positions in Customer Service and Technical Support. In these roles, I managed both inbound and outbound calls, assisting customers with their inquiries and concerns. I transitioned to freelancing as an Amazon Account Manager and, upon the conclusion of that contract, continued my career as an Amazon Virtual Assistant with a different company. In this capacity, I handled Amazon 1P (Retail Orders) as well as Direct Fulfillment orders. Additionally, I managed Fulfilled by Merchant (FBM) and Fulfilled by Amazon (FBA) products within the Amazon 3P marketplace.