Bringing nearly four years of customer service experience from a major U.S. airline, I’ve successfully handled flight inquiries, bookings, cancellations, and rebookings using global distribution systems such as Sabre, Apollo, and other GDS platforms. I’m skilled in fare calculations, managing ancillary services, and resolving complex escalation issues. I’ve also arranged business travel and coordinated flights for corporate clients, gaining valuable insight into both leisure and corporate travel needs. In addition to my travel industry background, I have experience in healthcare support, assisting customers with their medical insurance, health benefits, claims, and pharmacy-related concerns. I’ve also worked in technical support, helping customers troubleshoot issues with their mobile phones, internet routers, and TV boxes. These roles strengthened my problem-solving skills, adaptability, and ability to communicate clearly and effectively in fast-paced environments. Most recently, I joined Oncor Travel Consulting, starting in sales, where I assisted clients with new bookings and helped match them with the best tour package offers. Just three months into the role, I was selected to train four new team members, leading a three-week onboarding program. After five months, I was promoted to Customer Relations Manager, where I currently oversee customer feedback, complaints, refund requests, and post-travel support. I work closely with both clients and internal teams to ensure a high level of customer satisfaction and continuous service improvement. With this well-rounded experience across travel, healthcare, and tech support, I’m excited to bring my skills into a flexible, virtual assistant role—supporting teams, enhancing customer experiences, and contributing meaningfully to business success.