In the previous roles, I handled escalations and took over calls, ensuring agents understood and complied with the entire call center objectives, performance standards, policies. Furthermore, I evaluated the performance of agents. It provided me an opportunity to have a bird’s eye view on overall working in an organization and team handling. My initial years of experience in a BPO Company imparted how to work with team members, time management, and importance Customer service and satisfaction to any organization. The success of my job depends on excellent interpersonal and team working skills, combined with good decision making and the ability to multi-task. In addition, I possess outstanding time management skills and work well in tea-driven environments. You will find me to be a highly productive individual, quick to grasp essential procedures and protocols, and possessing the stamina to do whatever it takes to complete the task set before me. Should these characteristics and a solid work ethic will be a good fit with your company.